Contact

Central Travel Office
You can meet us at the Central Travel Office:
Central Terminus,
Chemnitz-Plaza,
Rathausstraße 7

Opening Hours:
Monday - Friday
7 a.m. - 7 p.m.
Saturday, Sunday, Holidays
8.30 a.m. - 5 p.m.


Service hotline
+49 (0)371 2370-333


Please mind, that the Service hotline is available only in german language.

 
 
 

Data Protection Declaration

In accordance with Article 6 Paragraph 1 Letters a), b) and f) of the General Data Protection Regulation (GDPR), CVAG processes data on the basis of Article 5 GDPR in its capacity as a provider of media services. At the time of starting the use process, you can obtain information concerning the type, scope and purpose of the gathering and processing of personal data by clicking on Privacy.

Compliance with these provisions is monitored by our data protection officer, Dr Heidrun Freund. You can contact her at ds@cvag.de, should you have any queries relating to data protection.

 
 

The handling of personal data takes place in accordance with the following basic principles:

  • Personal data is processed lawfully and transparently in an understandable manner.
  • Personal data is only processed for the necessary purpose.
  • Data gathering is kept to the minimum that is necessary.
  • Incorrect data is deleted or corrected immediately.
  • Data is only saved for as long as is necessary in accordance with the purpose of the processing, whereby statutory retention periods are complied with.
  • Reasonable security of personal data, whereby technical and organisational measures ensure protection again unauthorised, unlawful and unintended processing or destruction.
 
 

We respect and protect the privacy of our customers:

  • The transparent processing of personal data takes place by means of publication of the information under Article 13 GDPR at www.cvag.de/datenschutz.
  • The processing of personal data on the basis of legitimate interests is the most important permissive rule of the GDPR alongside consent and contractual relationship.
  • Only persons over the age of 16 can give consent.
  • The consent must be given voluntarily and the opportunity to choose must therefore be provided.
  • We observe the principle of data economy and only gather such data which is necessary for applications.
  • We provide data deletion functions in all applications. You can use these functions to fully and finally delete the whole of your personal data inventory at any time.
  • Our apps only request the minimum user data in the pre-settings. We only save this data following an express registration and therefore with the consent of the user.
  • The consent to the processing of data for advertising purposes (for example advertising sent by telephone, post, fax and/or email, registration for the newsletter) is voluntary in all apps.
  • Your data is not generally transferred to third parties, unless the transfer of data is required by law.
  • Our data protection officer carries out advice and monitoring functions.
  • This data protection declaration applies to all websites and digital services for which CVAG is responsible. These may contain links to websites and services of other companies and organisations. This declaration does not extend to these.
 
 

Cookies

The website uses “cookies”; these are text files which are stored on the user’s system and are used for analysis of the use of the website and for optimisation of the website. These serve the purpose of making the Internet service more user friendly and more effective as a whole.

We use cookies to the following extent:
  • Temporary cookies can be found on our website. These are used temporarily. In particular, these include the session cookies. These save what is known as a session ID, which is used to assign various queries of your browser to the joint session. By means of this, your browser can be recognised again, next time you access the website. The session cookies are deleted when you close the browser.
  • We also use persistent cookies (time-limited use). These save certain pre-settings so that these are available to you again next time you visit the website. Such cookies are automatically deleted after a specified period, which may differ from cookie to cookie. You can delete the cookies at any time in the security settings of your browser.
In addition, third party providers also use third party cookies during your use of our website (see also point relating to Google Analytics). The third parties use these cookies independently; we have no influence over the cookies which are set. You also can delete these cookies at any time in the security settings of your browser.

You can prevent the installation of the cookies by setting your browser software accordingly. You can also manage and/or delete the cookies according to your preferences. You can delete all cookies which are deposited on your system and set most browsers in such a way that the setting of cookies is prevented. It is still possible to use the website; however, in individual cases, certain functions may be restricted during use.
 
 

Google Analytics

When you gather information via our website, information is recorded in the form of anonymous statistics by means of a web analysis service of Google Inc. (“Google”), which we use in order to optimise our information and dialogue services. During this purpose, we do not identify the user.

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files which are stored on your computer, to help the website analyse how you use the site. The data generated by the cookie about your use of this website will usually be transmitted to and stored on a Google server in the United States.

If IP anonymisation is activated on this website, your IP address will first be truncated by Google within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. Google is commissioned by the operator of this website to use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services to the website operator relating to website usage and Internet usage. The IP address transferred by your browser in the context of Google Analytics will not be combined with other data by Google.

You may refuse the use of cookies by selecting the appropriate settings in your browser; however, please note that if you do this you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available via the following link (http://tools.google.com/dlpage/gaoptout?hl=de).

You can prevent data collection by Google Analytics by clicking on the following link. An opt-out cookie will be set, which prevents the future collection of your data when you visit this website: De-activate Google Analytics

You can find more detailed information concerning the terms and conditions of use and data protection at http://www.google.com/analytics/terms/de.html and http://www.google.com/intl/de/analytics/privacyoverview.html. We wish to point out that Google Analytics on this website includes the extension “gat._anonymizeIp();”, which ensures anonymous collection of IP addresses (known as IP masking).

 
 
 
 

Timetable information

arrival
departure
 
date
calendar
 
time
   
 
 
 
extented options
Form for visually impaired
 
Possible dates for ticket checks
 
 
 
font size 1 font size 2 font size 3